Preguntas frecuentes
Baha Mar

Baha Mar resort is a $5,2 billion integrated resort, casino, water park, and residential development perched on Nassau’s storied Cable Beach. Baha Mar ofrece experiencias auténticas e inolvidables para todos los turistas, desde escapadas románticas hasta vacaciones familiares, y desde grandes convenciones hasta celebraciones íntimas. En mayo de 2021, Baha Mar inauguró Baha Bay, un parque acuático de lujo situado en 15 exuberantes hectáreas frente a la playa, a pocos pasos de Baha Mar. Baha Mar también cuenta con un refugio marino, una isla privada, una increíble selección de piscinas tropicales y una playa de arena blanca con aguas cristalinas que da a las brillantes aguas turquesas de Bahamas. El resort ofrece lo siguiente:
– Tres marcas hoteleras emblemáticas: Grand Hyatt, SLS y Rosewood.
– Baha Bay, un parque acuático de lujo situado en 15 exuberantes hectáreas frente a la playa, que ofrece diversión para toda la familia.
– Más de 45 conceptos de restaurantes, bares y salones de propietarios del rubro de renombre internacional.
– El casino más grande del Caribe. The casino features both slots and table games rivaling the world’s best casino floors
– Flagship ESPA Baha Mar, a full-service spa which spectacular ocean view
– Royal Blue, el campo de golf de Jack Nicklaus, clasificado como el campo de golf número 1 de Bahamas y el restaurante Royal Blue Tavern.
– Galería y centro de arte The Current.
– Centro de Convenciones, Arte y Entretenimiento Baha Mar, con salones de baile y salas de reuniones.
– El club de raquetbol, que ofrece superficies duras, de polvo de ladrillo y de césped.
– Experiencias en tiendas minoristas de lujo.

Baha Mar is located 180 miles south of of Florida in The Bahamas on New Providence Island, and just a short distant from downtown Nassau, the nation’s capital recognized as the heart of Bahamian culture and commerce. Baha Mar is a 10-minute drive from Nassau’s Lynden Pindling International Airport, so your Bahamas vacation can start as soon as you arrive and is centrally located among the 700 unique and beautiful islands of The Bahamas, should you choose to explore further.

Approximate flight times to Baha Mar in Nassau, The Bahamas:

MIAMI 55 Minutes
ORLANDO 1,25 Hours
ATLANTA 2 Hours
CHARLOTTE 2,25 Hours
DALLAS 3 Hours
HOUSTON 3 Hours
NEW YORK 3 Hours
TORONTO 3,25 Hours
CHICAGO 3,5 Hours
LOS ANGELES 7 Hours
LONDON 9,5 Hours

Todos los adultos y niños deben tener un pasaporte válido para viajar a Bahamas. You will pre-clear U.S. Immigration and Customs in the Bahamas.

El idioma oficial de Bahamas es el inglés.

There are three luxury hotel brands at Baha Mar: Grand Hyatt Baha Mar, Rosewood Baha Mar and SLS Baha Mar. For more information about Baha Mar’s hotels click here.

One Baha Mar Boulevard, Nassau, N.P, Bahamas
242-788-8000, international calling rates apply

No, actualmente Baha Mar no ofrece pases de un día. Las piscinas y la playa están reservadas para la privacidad de nuestros huéspedes. Non-guests are welcome to play in the casino, enjoy our many indoor restaurants and bars, retail shops, relax at both Sense and ESPA spas, play tennis & golf, participate in The Current art classes and purchase day passes for the Baha Bay, our luxury 15 acre waterpark.

No, Baha Mar guests do not need to purchase water park tickets for access to Baha Bay water park. Baha Mar resort guests enjoy unlimited access to Baha Bay during their stay. For more information about Baha Bay waterpark click here.

From iconic international luxury brands to one-of-a-kind island finds, shopping at Baha Mar is an experience filled with discovery and delight. For the most up-to-date information, please click here.

Para enviar cartas o paquetes a Baha Mar, tome nota de la dirección exacta que figura a continuación. Asegúrese de indicar a quién va dirigida la entrega.
Baha Mar
One Baha Mar Boulevard
Nassau, Bahamas
A la atención de: Nombre y número de teléfono, hotel (SLS, Rosewood o Grand Hyatt)

Le recomendamos que se comunique con su proveedor de telefonía móvil antes de su llegada para consultar las tarifas aplicables durante el viaje y las opciones de planes de llamadas internacionales, a fin de evitar cargos excesivos.

Our electricity is standard U.S. 120 volt AC 60 hz.

There is no additional cost for wireless internet and service is available throughout the entire Baha Mar resort property.

Yes, Baha Mar offers a number of exciting, educational activities for all ages such as learning about marine and land-based animals at the Beach Sanctuary, Explorers Kids Club, children’s art classes at The Current, as well as golf and tennis clinics. For more information about Baha Mar’s kids activities click here.

The legal drinking age at Baha Mar is 18 years old.

The legal age to gamble at Baha Mar’s casino is 18 years old.

Resort and sport attire is appropriate during the day at Baha Mar. Shoes and cover-ups are required in the casino, lobbies and indoor public spaces. For sports, including tennis and golf, please wear surface appropriate shoes and sport clothing. At the pool, swim suits, pool attire and similar apparel are permitted.

Nos complace recibir a sus compañeros de viaje caninos. Para participar en el programa de mascotas, informe al hotel que se alojará con una mascota (o varias mascotas) al menos tres días antes de su llegada. Solo se admiten perros que estén domesticados y no superen los 22 kilos o dos perros que entre ambos no superen los 34 kilos.5075 Dos perros por habitación o suite.
Para garantizar una visita cómoda para todos, le pedimos que respete las siguientes pautas:
• Si usted se hospeda de 1 a 250 noches, se le cobrará una tarifa única de limpieza obligatoria de USD 6.
• Si usted se hospeda 300 noches o más, se le cobrará una tarifa única de limpieza obligatoria de USD 7.
• Además, deberá presentar una tarjeta de crédito en el momento del check-in para cubrir posibles daños, alfombras sucias o muebles rotos de la habitación. Los daños a la habitación se facturarán caso por caso.
• El propietario de la mascota deberá dar un número de teléfono móvil para localizarlo en caso de emergencia. En circunstancias extremas, el perro podrá ser trasladado a una perrera.
• Los perros deben ingresar antes de las 21:30 h.
• Lamentamos que no se admitan mascotas en el campo de golf ni en las instalaciones de comidas y bebidas, el gimnasio ni las zonas de piscina del hotel. Una excepción a esta política son los animales de servicio. Service animals are dogs individually trained to perform tasks and help someone with a disability who requires assistance. Therapy and emotional support animals differ from service animals and are not allowed in the above locations.
• Se debe pasear a los perros por las zonas designadas.
• Se ruega no hacer ruidos molestos para garantizar la comodidad de los demás huéspedes.
• Las personas encargadas de las habitaciones no están autorizadas a ingresar en las habitaciones de los huéspedes con mascotas, a menos que el ocupante esté presente. Para su comodidad, llame al servicio de limpieza y coordine un horario adecuado para que realicen el servicio de su habitación.

Una vez más, nos gustaría darles nuestra más cordial bienvenida a usted y a su mascota. Comuníquese con el servicio de atención al huésped para que podamos ayudarlo durante su visita.

Sí. All of our guest rooms offer a variety of essential in-room amenities including irons, ironing boards, hairdryers, coffee makers, and in-room safety deposit boxes.

Si desea obtener más información, comuníquese con el conserje del hotel llamando al 242.788.8000.

Sí, como huésped registrado, usted tendrá la opción de cargar todas las compras de comidas y bebidas a su habitación en todos las propiedades del resort Baha Mar.

During your stay at Baha Mar, you’ll enjoy a wide array of inclusions designed to enhance your stay. Exclusive benefits during your stay at our luxury resort include: unlimited access to Baha Bay, our luxury 15 acre waterpark, resort-wide Internet/Wi-Fi, 2 bottled waters refreshed daily in guest room, health club/fitness center access, coffee/tea service, electronic newspaper distribution through Crave tablets, local calls and access fees. Complimentary beach activities included are personal floatation devices, single kayaks, double kayaks, stand-up paddle boards and Zayak reef boards. También se aplican impuestos gubernamentales.

For lost and found items at Baha Mar, please email lostandfound@bahamar.com

Tanto las leyes migratorias de EE. UU. como las de Bahamas exigen que todos los viajeros tengan un pasaporte válido.
Siga los siguientes pasos para aprovechar al máximo la tarjeta de crédito durante su viaje a Bahamas:
1) Notifique a todos los bancos emisores que usted viajará a Bahamas y las fechas en que lo hará antes de su partida para garantizar el acceso a los fondos.
2) Consulte con el banco emisor si su tarjeta de crédito o del cajero automático está sujeta a restricciones diarias de gastos o retiros de dinero en el extranjero.
3) Asegúrese de conocer el PIN de sus tarjetas de débito o crédito para poder retirar moneda local de los cajeros automáticos de todo el mundo.

For concerns or issues at Baha Mar, please email your hotel directly at:
Grand Hyatt: NASGH-Shared.MB-Rooms.Control@hyatt.com
SLS: slsbahamarfrontofficemanagers@slshotels.com, guestservice-slsbahamar@slshotels.com
Rosewood: fo.rwbhm@rosewoodhotels.com

You must be 18 years old to book a room at one of Baha Mar’s three hotels.

El check-in en el Grand Hyatt es a las 16:00 h; y el check-out es a las 11:00 h (hora estándar del este). Rosewood check-in is at 4pm and checkout is at Noon. El check-in en el SLS es a las 16:00 h; y el check-out es a las 11:00 h. Please contact your hotel 24 hours in advance if you would like to request an early check-in or late checkout.

Según la disponibilidad, los huéspedes pueden solicitar un check-in anticipado o un check-out tardío. Please contact your hotel 24 hours in advance if you would like to request an early check-in or late checkout, fees may apply.

For a final copy for your hotel billing, please email your hotel directly at:
Grand Hyatt: NASGH-Shared.MB-Rooms.Control@hyatt.com
SLS: slsbahamarfrontofficemanagers@slshotels.com, guestservice-slsbahamar@slshotels.com
Rosewood: fo.rwbhm@rosewoodhotels.com

For general hotel room charge and billing information at Baha Mar, please email your hotel directly at:
Grand Hyatt: NASGH-Shared.MB-Rooms.Control@hyatt.com
SLS: slsbahamarfrontofficemanagers@slshotels.com, guestservice-slsbahamar@slshotels.com
Rosewood: fo.rwbhm@rosewoodhotels.com

Room reservations at Baha Mar are handled directly by Grand Hyatt, SLS and Rosewood. Please contact your hotel below with inquiries.
Grand Hyatt: Reservations.grandbahamar@hyatt.com, NASGH-Shared.MB-Rooms.Control@hyatt.com
SLS: reservations.slsbahamar@slshotels.com, slsbahamarfrontofficemanagers@slshotels.com
Rosewood: Reservations@rosewoodhotels.com

Room reservations and cancellations at Baha Mar are handled directly by Grand Hyatt, SLS and Rosewood. Please contact your hotel below with inquiries.
Grand Hyatt: Reservations.grandbahamar@hyatt.com, NASGH-Shared.MB-Rooms.Control@hyatt.com
SLS: reservations.slsbahamar@slshotels.com, slsbahamarfrontofficemanagers@slshotels.com
Rosewood: Reservations@rosewoodhotels.com

Room reservations at Baha Mar are handled directly by Grand Hyatt, SLS and Rosewood. Please contact your hotel below with inquiries.
Grand Hyatt: Reservations.grandbahamar@hyatt.com, NASGH-Shared.MB-Rooms.Control@hyatt.com
SLS: reservations.slsbahamar@slshotels.com, slsbahamarfrontofficemanagers@slshotels.com
Rosewood: Reservations@rosewoodhotels.com

Hotel services at Baha Mar are handled directly by Grand Hyatt, SLS and Rosewood. Please contact your hotel below with inquiries.
Grand Hyatt: Reservations.grandbahamar@hyatt.com, NASGH-Shared.MB-Rooms.Control@hyatt.com
SLS: reservations.slsbahamar@slshotels.com, slsbahamarfrontofficemanagers@slshotels.com
Rosewood: Reservations@rosewoodhotels.com

Each hotel at Baha Mar has it’s own concierge which can be contacted in person at the resort or by using the emails below.
Grand Hyatt: Concierge.NASGH@hyatt.com
SLS: slsbahamarconcierge@slshotels.com
Rosewood: bahamar.concierge@rosewoodhotels.com, bahamar.guestrelations@rosewoodhotels.com

Restaurant reservation at Baha Mar can be made directly online at https://bahamar.com/culinary/ . For specific inquires about Baha Mar’s destination dining venues, please use the email below. *Important to note, emails are generally answered within 48 hours of receipt.

Café Boulud: rwbhm.cafeboulud@rosewoodhotels.com
Carna: carnaBMRSVP@slshotels.com
Cinko: kosher@bahamar.com
Cleo: cleoBMRSVP@slshotels.com
Costa: alysha.dean@rosewoodhotels.com
Fi’lia: FiliaBMreservations@slshotels.com
Katsuya: katsuyabmreservations@slshotels.com
Knosh: kosher@bahamar.com
Marcus at Baha Mar Fish + Chop House: marcusbahamar@hyatt.com, edricka.hepburn@hyatt.com
Pizza Lab: pizzalabrsvp@titan.bs
Regatta: dianna.dorsett@hyatt.com
Shuang Ba: shuangba@hyatt.com, edricka.hepburn@hyatt.com
Sugar Factory: bahamasmanagers@sugarfactory.com
The Swimming Pigs: swimmingpigreception@titan.bs

For group dinners reservations of 10 or more guests at Baha Mar, please contact the following:

Cinko, Knosh, Marcus at Baha Mar Fish + Chop, Regatta, Shuanga Ba
edricka.hepburn@hyatt.com

Carna, Cleo, Fi’lia, Katsuya
lemicka.williams@slshotels.com

Café Boulud, Costa
alysha.dean@rosewoodhotels.com, alvaro.acebal@rosewoodhotels.com

Pizza Lab
pizzalabrsvp@titan.bs

Sugar Factory
swimmingpigreception@titan.bs

For lounge chair, day bed, and cabana reservations at Privilege go to https://sls.ipoolside.com/. For specific inquiries please contact: privilegereservations@slshotels.com.

For general Bond information go to https://bahamar.com/bond/. For reservation inquires please contact: bondRSVP@slshotels.com.

For general Marcus Up Top information and reservations go to https://bahamar.com/marcus-up-top/. For specific inquires contact:marcusbahamar@hyatt.com.

For general Skybar information and reservations go to https://bahamar.com/skybar/. For resort guests there is no cover charge at Skybar, tables for up to 12 guests can be served in advance.

To book a car service, van or other private airport transportation to and from Baha Mar, visit https://bahamar.com/transportation/ or email reservations@mtsbahamas.com.

Our concierge can assist guests with private limousine reservations.

There are no car rental agencies located at Baha Mar, however, major car rental providers such as Avis, Hertz and Budget offer services at the Nassau’s airport.

Desde el Aeropuerto Internacional Lynden Pindling, tome John F. Kennedy Dr. hacia el este; y luego, gire a la izquierda hacia el norte directamente hasta Baha Mar Blvd.

Se aplican las normas británicas; así que recuerde conducir por el lado izquierdo de la carretera. Son habituales las rotondas; así que asegúrese de ingresar por el lado izquierdo. Visitors may use their home license for up to three months

El hotel ofrece el servicio de valet y estacionamiento de cortesía las 24 horas.

Located directly adjacent to Baha Mar resort, Baha Bay is luxury beachfront waterpark set on 15 lush beachfront acres. Baha Mar resort guests enjoy unlimited access to Baha Bay. For more information go to: https://bahabay.bahamar.com/

For wedding information at Baha Mar, please visit https://bahamar.com/weddings/ or submit an inquiry here.

Yes, Baha Mar has a wedding chapel on site as well as a number of other romantic venues to make your special day unforgettable. For wedding information at Baha Mar, please visit https://bahamar.com/weddings/ or submit an inquiry here.

For information about private events at Baha Mar, please visit https://bahamar.com/events/ or submit an inquiry here.

For information about celebrating a special occasion at Baha Mar, like milestone birthdays, anniversaries, bachelorette / bachelor groups, bat/ bar mitzvahs, gender reveals, etc. please visit https://bahamar.com/events/ or submit an inquiry here.

For more information about, or to book, a day trip or excursion please visit our official partner, Discover Bahamas at https://www.discover-bahamas.com/tours-in-bahamas or call 800-758-0633. Discover Bahamas offers catamaran cruises, scuba diving & snorkeling, out-island trips to swim with The Bahamas iconic pigs, as well as many other wild life and cultural tours.

Baha Mar has two world class full-service spas, ESPA and Sense, a Rosewood Spa, which offer a variety of services and treatments including massage, facials, body treatments, as well as manicures and pedicures for men and women.

RESERVAS PARA ESPA
https://bahamar.com/reservations/spa/

To change or cancel a reservation, and for general ESPA questions please email, espa@bahamar.com or call 242-788-7800

Sense Spa Reservations
https://bahamar.com/reservations/sense-spa/

To change or cancel a reservation, and for general Sense Spa questions please email, bahamar.sensespa@rosewoodhotels.com or call 242-788-8590

Baha Mar Fitness Center at ESPA offers a wide range of cardio and weight equipment options in a stunning setting with a spectacular oceanfront view. El gimnasio ESPA es gratuito para los huéspedes. For more information about Baha Mar’s fitness center click here.

Baha Mar offers a variety of sports activities, including The Royal Blue Golf Club, a Jack Nicklaus Signature Golf Course and The Racquet Club Baha Mar, a world-class tennis and pickleball facility with a choice of clay and hard surface courts. We also offer bocce, croquet, basketball courts Mini Blue, our 18 hole miniature golf course, and a number of water sports.

To book a golf tee time at Baha Mar’s Royal Blue golf course go to https://bahamar.com/reservations/golf/. For questions about Royal Blue please email royalblue@bahamar.com, andy.deiro@bahamar.com.

Baha Mar’s Royal Blue golf course is located directly across the street from the resort, 3 minutes by shuttle. Nuestro servicio de transporte de cortesía lo recoge y lo deja en el Grand Hyatt cada 15 minutos.

The Racquet Club at Baha Mar is a luxurious tennis and pickleball facility that offers guests the opportunity to play outdoors on either clay or hard surfaces. En total, hay 8 canchas; y el club está diseñado para jugadores de todos los niveles. We also offer two dedicated pickle ball courts. El objetivo es divertirse y estar en forma. For those looking to perfect their skills, pro’s are available for lessons. For more information about Baha Mar’s racquet club click here.

To reserve a tennis court, book a lesson or sign up for a group class at Baha Mar Racquet Club, please email tennis@bahamar.com or call 242-788-7880

To reserve a pickle ball court, book a lesson or sign up for a group class at Baha Mar Racquet Club, please email tennis@bahamar.com or call 242-788-7880

Yes, Baha Mar’s professionally inspired 18-hole mini golf course Mini Blue is located adjacent to the tennis and basketball courts on the southeast (fountain side) of the resort. To learn more Baha Mar’s mini golf course click here.

To reserve Mini Blue, Baha Mar’s mini golf course, for a private event please email miniblue@bahamar.com.

To reserve a cabana at Baha Mar, please go to page https://bahamar.com/cabanas/.

To make a reservation at The Kitchen please go to https://bahamar.com/the-kitchen/. For questions about The Kitchen please email thekitchen@bahamar.com, activities@bahamar.com.

To book a wildlife experience at Baha Mar’s Sanctuary go to https://bahamar.com/reservations/sanctuary/ . For questions about wildlife experiences at the Sanctuary please email WildlifeReservations@bahamar.com, activities@bahamar.com.

El refugio de playa ofrece exposiciones de animales y material educativo sobre conservación que permiten a los visitantes sumergirse en la belleza natural de las islas de Bahamas en un solo lugar. To learn more Baha Mar’s Beach Sanctuary click here.

To book a reservation at Baha Mar’s Kids Club go to https://bahamar.com/reservations/kids/ . For questions about Baha Mar’s Kids Club please email explorers.kidsclub@bahamar.com.

Yes, Baha Mar offers babysitting services and our associates are vetted, as well as CPR and first aid certified, childcare professionals. For more information and to book a babysitter please email.

To reserve the Game Zone at Baha Mar for a private event please email gamezone@bahamar.com.

The Current art studio, gallery and boutique at Baha Mar offers a range of art classes that can be booked at https://bahamar.com/reservations/art/. For questions about art classes and The Current please email thecurrent@bahamar.com.

The Frame Shop at The Current is located within the The Current Art Gallery & Studio, ground level Fountain side in the Rotunda. For contact information please go to https://thecurrent.bahamar.com/pages/the-current-frame-shop

Baha Mar’s mascot, Frankie, can be booked for parties, photoshoots and even a nighttime tuck in. Please go to https://bahamar.com/frankie/#packages.

To reserve a mobility scooter or wheelchair for you stay at Baha Mar, please go to https://bahamarmobility.idaypass.com/.

Yes, complete valet laundry and dry cleaning service are available at Baha Mar.

For information about a Baha Mar Casino Host please email casinovip@bahamar.com, casinoservicessuprs@bahamar.com.

To connect with Casino Services at Baha Mar please email casinovip@bahamar.com, casinoservicessupr@bahamar.com, casinoservices@bahamar.com.

For a Line of Credit or Front Money applications at Baha Mar please go to: https://bahamar.com/casino/credit/. For specific Casino Credit questions, please email credit@bahamar.com

Si desea obtener más información sobre clases específicas de juego, escriba a casinoservices@bahamar.com..