FAQ

Última actualización: 2 de mayo de 2019 Vigente desde: 27 de febrero de 2019

Hotel

What is Baha Mar?

Baha Mar is located on the northern shore of Nassau, The Bahamas. It is a $4,2 billion resort development. Visitors can expect a grand experience of sophisticated luxury and leisure. It is set alongside uninterrupted white-sand beach and crystal-clear waters and captures the true spirit of The Bahamas. The resort is home to:
1) The largest casino in the Caribbean. The casino features both slots and table games rivaling the best casino floors around the world.
2) Flagship ESPA Baha Mar, a day guest spa which offers divine relaxation, showcasing extensive views of Baha Mar’s pristine white-sand beach and its warm turquoise waters.
3) Jack Nicklaus Signature Golf Course and the Royal Blue Tavern
4) The Current, art gallery and studios
5) Baha Mar Convention, Arts and Entertainment Center with ballrooms and breakout rooms
6) The racquet club – which consists of clay, hard and grass surfaces
7) Variety of restaurants, bars and lounges with varying price points
8) Luxury retail experiences

What is the hotel address?

One Baha Mar Boulevard, Nassau, N.P, The Bahamas

Does Baha Mar offer day passes?

No, currently Baha Mar does not offer day passes. The pools and beach are reserved for the privacy of our guests. Non-guests are welcome to play in the casino, enjoy our many indoor restaurants and bars, retail shops, play tennis or golf, or participate in The Current art classes.

Are cruise ship passengers able to visit?

Yes, cruise ship passengers are welcome to play in the casino, enjoy our many indoor restaurants and bars, retail shops, play tennis or golf, or participate in The Current art classes.

Is Baha Mar an all-inclusive resort?

Baha Mar is not an all-inclusive resort. Melia Beach Resort is an all-inclusive option within walking distance of the Baha Mar casino and offers many all-inclusive packages.

Is there an additional cost for wi-fi internet? Is it throughout the resort?

There is no additional cost for wireless internet as it is included in the resort fee and the internet is available throughout the entire resort.

Do you have children's activities?

Yes, we offer a number of exciting, educational activities for all ages such as learning about marine and land-based animals at the Beach Sanctuary, Explorers kids club, children’s art classes at The Current and prestigious golf and tennis clinics.

What hotel brands are located on the resort?

There are 3 luxury brands at Baha Mar: Grand Hyatt Baha Mar, Rosewood Hotels & Resorts® Baha Mar and SLS Baha Mar.

How old do I have to be to drink at Baha Mar?

18 years old

How old do I have to be to gamble in your casino?

18 years old, unless you are a Bahamian or residing in the Bahamas as it is illegal for residents to gamble.

How do I contact a casino host?

To contact a member of casino services, please email casinoservices@bahamar.com.

What is the dress attire at the resort?

Resort and sport attire is appropriate during the day. Shoes and cover-ups are required in the casino, lobbies and indoor public spaces. For sports including tennis and golf please wear tennis shoes and sport clothing. At the pool swim suites, pool attire and similar apparel are permitted.

Reservas

How old do I have to be to book a room?

18 years old

What time is check-in and checkout time?

Check-in at the Grand Hyatt is at 4pm and checkout is at 11am (Eastern Standard Time). Rosewood check-in is at 4pm and checkout is at 12noon. SLS check-in is 3pm and checkout is 11am. If leaving after checkout time please let us know 24 hours in advance.

How do I request an early check-in or late checkout?

Based on availability guests can request an early check-in or late check-out. Please note a fee may apply. Contact the hotel’s front desk for further details.

Do you allow pets?

We are happy to welcome your traveling canine companions. To participate in the pet program, please inform the hotel you’ll have a pet (or pets) staying with you at least three days in advance of your arrival. Only dogs that are house broken and do not exceed 50 pounds or two dogs under a combined weight of 75 pounds are permitted. Two dogs per guest room or suite.
To ensure a comfortable visit for all, we ask that you adhere to the following guidelines:
• A one-time mandatory cleaning fee of $250 is assessed during a 1- 6 night stay.
• A one-time mandatory cleaning fee of $300 is assessed during a stay of 7 nights or more.
• In addition, a credit card must be presented at the time of check in to guarantee against any damages or soiled carpets/soft goods in the room. Damages to the room will be billed on a case-by-case basis.
• Owner will provide a cell phone number in order to locate guest in event of an emergency. Under extreme circumstances dog may be moved to a kennel.
• Dogs must be settled by 9:30pm.
• We regret that pets are not allowed at the golf course or in the food and beverage outlets, health club, or pool areas of the hotel. Service animals are an exception to this policy.
• Dogs must be walked in designated areas.
• Any noise disturbance must be curtailed to ensure the comfort of other guests.
• Room attendants are not allowed to enter guest rooms with pets, unless the occupant is present. For your convenience, please call housekeeping to arrange a suitable time to have your room serviced.

Once again, we would like to extend our warmest welcome to you and your pet. Please contact guest services if we may be of assistance to you during your visit.

Do your guestrooms have irons, ironing boards, hairdryers, coffee makers and in-room safety deposit boxes?

Yes! All of our guestrooms offer a variety of essential in-room amenities including irons, ironing boards, hairdryers, coffee makers, and in-room safety deposit boxes.

How can I order a special amenity for a hotel guest?

Please contact our hotel concierge at 242.788.8000 for more details.

Can I charge other resort offerings to my room?

Yes, as a registered guest, you will have the option to charge all food and beverage purchases back to your room across Baha Mar Resort properties.

What is the resort fee and what other taxes apply?

During your stay at Baha Mar, enjoy a range of inclusions designed to enhance your stay. Exclusive benefits during your stay at our luxury resort include resort-wide Internet/Wi-Fi, 2 bottled waters refreshed daily in guest room, health club/fitness center access, coffee/tea service, electronic newspaper distribution through Crave tablets, local calls and access fees. Complimentary beach activities included are snorkels, fins and personal floatation devices, single kayaks, double kayaks, stand up paddle boards and Zayak reef boards. Government taxes also apply.

Servicios

Do you have wheelchairs available for your guests?

Non-motorized and motorized wheelchairs are available at the resort for transportation use only. Please contact concierge in advance to discuss the fee and reservation.

How do I plan an event?

For more information regarding celebrations such as weddings, meeting spaces, events and celebrations please contact reservations@bahamar.com

Do you offer gaming lessons?

For more information regarding specific gaming lessons, please contact casinoservices@bahamar.com

Do you have a gym, and is there a charge to use it?

ESPA Fitness center offers cardio & weight equipment to guests. There is no fee for guests to use the ESPA fitness facility.

What types of sports do you have? Does it include water sports?

Baha Mar offers a variety of sports, including The Royal Blue Golf Club, the Jack Nicklaus Signature Golf Course; The Racquet Club Baha Mar, a world-class tennis facility with a choice of clay, hard and grass surface courts; along with a number of water sports. We also offer bocce, croquet and basketball courts for sporting fun for the whole family.

Do you have a tennis facility?

The Racquet Club is a luxurious tennis facility that offers guests the opportunity to play outdoors on either grass, clay or hard surfaces. There are 9 courts in total and it is designed for players of all skill levels. The focus is on fun & fitness! For those looking to perfect their skills pro’s will be available for lessons.

How do I reserve a tee time at the golf course?

For additional questions and reservations, please email Royalblue@bahamar.com.

Where is the golf course located/How do I get there?

The golf course is located directly across the street, 3 minutes by shuttle. Every 15 minutes our complimentary shuttle picks-up/drops off from the Grand Hyatt drive.

How do I make a spa/salon reservation?

Please contact your hotel concierge to assist you with making a booking or email Espa@bahamar.com.

What is in the Beach Sanctuary?

The Beach Sanctuary consists of animal exhibits and conservation education that allow guests to immerse themselves in the natural beauty found throughout the Bahamian islands all in one place.

Is there laundry service at Baha Mar?

Complete valet laundry and dry cleaning service are available.

Can I mail items to the resort before I arrive?

For shipping letters or packages to Baha Mar, please note the exact address below. Please be sure to mark to whose attention the delivery is for.
Baha Mar
1 Baha Mar Boulevard
Nassau, Bahamas
Attention: Name and phone number, hotel (SLS, Rosewood, Grand Hyatt)

Is there a lost and found department?

Yes, please email lostandfound@bahamar.com for specific information.

Is there a wedding chapel available?

Yes, we have a wedding chapel on site as well as a number of other romantic venues to make your special day unforgettable.

Travel

Where in The Bahamas are you located?

La isla de Nueva Providencia está rodeada de brillantes aguas a solo 290 kilómetros al sur de Florida, ubicada en la zona central entre las 700 hermosas y únicas islas de Las Bahamas. En la isla se encuentra la ciudad capital de Nassau y es el corazón de la cultura y el comercio bahameños. With Baha Mar just a 10-minute drive from Nassau’s Lynden Pindling International Airport, your Bahamas vacation can start as soon as you arrive.

How do I book transportation to Baha Mar?

Baha Mar is located only 10 minutes from the Lynden Pindling International airport. To book transportation service in advance please email transportation@bahamar.com. Taxis are also available at the airport.

Is there a car rental agency at the resort?

There are no car rental agencies located at the resort however; major car rental providers such as Avis, Hertz and Budget offer services at the Nassau airport LPIA.

Do you provide limousine service for your guests?

Our concierge can assist guests with private limousine reservations through a number of reputable companies.

I'm renting a car at the airport. How do I get to Baha Mar from the airport?

From the Lynden Pindling International Airport, take John F. Kennedy Dr. east and turn left/north directly to Baha Mar Blvd.

Is parking available?

Complimentary self-parking and valet parking services are available 24 hours at the resort.

How do I get to The Bahamas?

The Bahamas is accessible by air or sea at all times of the year. We are conveniently located 10 minutes from the Lynden Pindling International Airport, the country’s largest airport located in the capital city of Nassau.

What type of travel documents do I need?

All adults and children must have a valid passport to travel to The Bahamas.

Can I use my cell phone in The Bahamas?

We recommend you contact your cellular provider for rates that may apply while traveling and your options for international calling plans, in advance of your arrival to avoid excessive charges.

Do I need an electricity adapter?

Our electricity is standard U.S., 120 volt AC, 60 hz. American electronics and appliances will work just fine.

What are the driving rules in The Bahamas?

British rules apply so please remember to drive on the left side of the road. Roundabouts are common, be sure to enter on the left side. Visitors may use their home license for up to three months.

What language is spoken in The Bahamas?

The official language of The Bahamas is English.

What are some tips for traveling internationally?

Both US and Bahamas Immigration Laws require all travelers to have a valid passport.
Take the following steps to make the most of your credit card(s) while traveling to the Bahamas:
1) Notify all of your issuing banks you’ll be traveling to the Bahamas and the dates you’ll be traveling on before you leave to ensure access to your funds.
2) Check with your issuing banks to see whether your ATM or Credit card is subject to daily spending or withdrawal restrictions while abroad.
3) Be sure you know your PIN for your debt or credit cards so you can get local currency from ATMs worldwide.

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